Allstate insurance claims status

An insurance claim is a formal request by a policyholder to an insurance company. The insurance company will issue payment to the insured or an approved interested party if approved. In this article, we tell you all you need to know about how to check your AllState insurance claims status.


Allstate originated as a direct-to-consumer mail marketing company. Allstate is one of the nation’s largest insurance companies with millions of clients in Texas. It is the second largest personal-lines insurer behind State Farm and operates in Canada. It was founded in the 1930s as part of Sears, Roebuck, and Co. As one of the largest auto insurers in the U.S., it has a corporate and streamlined process.



Allstate employs Colossus software to evaluate insurance claims. There are hundreds of historical auto claims in this software’s enormous database, along with their results. Colossus generates a value range for the request once insurance adjusters provide detailed data. It’s possible that your injury won’t be covered if it’s not listed in the files. Additionally, Colossus also may base compensation for your medical bills on reduced amounts.

Steps To File A Claim On AllStates Insurance

You can file a claim with Allstate using their mobile app, by email, by phone, or by using their online claims system. If you want to use their online claims system, you’ll need to be registered with an online username, which you can easily do with your policy information. By filing a claim online, you can also check on the status of your claim at any time or upload or view documents relevant to your claim as the process moves on.


To file a claim with Allstate Insurance after a crash:

  • Log in to My Account to start the claims process online. We’ll ask for some key details, then follow up if we need additional info.
  • Call  Allstate agent Allstate agent
  • Call 800-669-2214

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Details Required To File A Claim

Auto and Motorcycle Claims Requirement
  • Your policy number
  • Name and insurance policy number of the at-fault driver
  • A copy of the police report from your accident
  • The contact information for passengers that were in your vehicle
  • Documented evidence of all the damages to your vehicle
  • The contact information for a trusted repair shop
  • Documentation of any accident-related bodily injuries

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Home Insurance Claims Requirement

Your home insurance policy helps pay for repairs and rebuilding costs if your home is damaged in an unexpected event, like a fire or storm. To get paid by the insurance company, you’ll need to file a claim.

  • Date and time of the incident
  • Property Involved
  • Location of incident
  • Policyholder’s contact information
  • Cause of damage
  • Injury details (if any)
Health Claims Requirement
  • Name and contact information
  • Policy number (if known)
Life Claims Requirement
  • Insured person’s name, DOB, and state of residence
  • Name, address, and phone of a contact person
  • Policy number (if known)
  • Date and cause of death
Recreational Vehicle Claims Requirement
  • Name, contact information
  • Date and time of the incident
Small Business Claims Requirement
  • Insured person’s name and contact information
  • Date, location, and cause of loss
  • Business name
  • Description of the incident and damages
  • Policy number (if known)

Allstate Insurance Products and Policies

Allstate is one of the nation’s largest private passenger auto insurers, but it offers a wide variety of other insurance and financial products including:

  • Car Insurance
  • Home Insurance
  • Condo Insurance
  • Renters Insurance
  • Life Insurance
  • RV Insurance
  • Business Insurance
  • Identity Theft Insurance
  • Roadside Insurance
  • Motorcycle Insurance

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Customer Service Phone Number 

Contact Allstate Customer Service or an agent.

  • Call 1-800-ALLSTATE (1-800-255-7828)
How To Log In To Allstate Online Portal 

Allstate Insurance Customer Service

A customer care agent can help if you need a policy number, or update your personal information with many other issues.

What Customer Care Can Help You Do
  • Mobile apps and programs
  • Login and access your account
  • Policy and account management

You can always speak with your Allstate agent if you have any questions, or you can call one of the Customer Care representatives at  1-800-ALLSTATE (1-800-255-7828)

How To Check Allstate Insurance Claims Status 

To check your Allstate insurance claims status, follow these simple steps:

Online Mode

To track the status of an existing claim:

  • Log in to My Account to track the status online
  • Not an Allstate customer? Create a guest account to track your claim
  • Contact your claim contact (Find your claim contact)
Offline Mode
  • Visiting the nearest branch office of AllState with all the essential details.
  • Call the customer care number and talk to a representative to find out about the status of your insurance claim.
  •  Send an email containing the policy number and other details to the email address provided to see if you are covered.

Postal mail related to insurance claims can be sent to:

Allstate Insurance Company
PO Box 660636
Dallas, TX 75266

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