How to check HSBC insurance claims status

Most people find how to check HSBC Insurance claims status stressful, meanwhile, the company’s personalized support from a licensed, qualified specialist provides services that can help you meet your goals and needs. Accidents and catastrophic illnesses can occur at any age, so it’s important to buy the right insurance policy for you and your family. The HSBC Life Customer Service Center is always there to help you, including if you need to make a complaint about their services. Hence, this article contains every information needed to make and check HSBC insurance claims.


HSBC Insurance

HSBC insurance is a worldwide bank offering life insurance products and financial businesses. In the UK, HSBC provides a huge range of financial products including home insurance, personal loans, mortgages, and credit cards. This organization has a good standby customer service team that provides support to over 40 million subsidiaries globally.

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HSBC Insurance Products

  • Home Insurance
  • Life insurance
  • Travel Insurance
  • Home Insurance
  • Contents Insurance
  • Select and Cover
  • Travel Insurance
  • Small Business Insurance

HSBC Insurance Policies

This insurer provides a wide range of insurance policies, which provide complete coverage along with a huge different kind of loyal additions and guaranteed benefits. The policies do not just offer life cover for the complete term but also have a huge scope for long-term wealth creation.

The insurance provides online term insurance policies that provide more advantageous protection and benefits such as whole life coverage, life cover, and premium options return, among others. Those plans also have a choice of cover in opposition to illnesses and the optionally available rider of accidental loss of life and incapacity cover.


HSBC Insurance Customer Service

HSBC insurance has several cellphone numbers to call, this depends on your location and whether you already bank with them. For existing clients from the UK, you can ring this phone number 03457 404 404. Also, their lines are open from 08:00–20:00 each day. Subsequently, if calling from outside the United Kingdom,  you can ring this phone number to get to them +44 1226 261 010.
Conversely, for Non-HSBC customers in the UK, this phone number is made available to call 03455 873 444. HSBC customer service team lines are open from 08:00–20:00 each day (except for Christmas Day, Boxing Day, and New year’s Day). If calling from outside the UK, you can call this number +44 1226 261 010.

How to Make a Claim 

If you need to make general insurance claims or a claim for health insurance, life insurance, critical illness, or income protection, contact your insurer to find out exactly what you need to do. If you’ve had something stolen or broken, the primary thing you must do is call the police. They will come up with a crime reference number so as to give it to your insurer. Your policy may also have a time frame to report a crime so the sooner you file it the better.

Documents Required to Make an HSBC Insurance Claims

Before you make a claim, make sure you have:


Home insurance claim

  • your insurance policy number
  • details of what you’re claiming for
  • an estimate of the size of the affected area
  • relevant receipts, invoices, or quotes

Life insurance claim

  • copies of letters from your doctor or the hospital relating to your diagnosis
  • a copy of the death certificate (for life cover claims)

Travel insurance claim

  • confirmation of the original booking and which parts of it are non-refundable
  • evidence you’ve tried to get your money back from your travel and/or accommodation provider, plus your credit or debit card provider if you paid by card – for example, copies of emails you’ve sent and/or their replies
  • details of any self-isolation advice you’ve been given by either your GP or NHS 111.

Insurance Aspects claim

  • The exact location of both you and the vehicle, the road it is on, or the nearest road junction.
  • The vehicle’s make, model, and registration number.
  • A contact telephone number.

HSBC Insurance Claims Number

HSBC Insurance provides full access to making all kinds of claims. However, any kind of claim can be made via smartphone by calling: 0345 302 8387. Their lines are open from 08:00 to 20:00, Monday to Friday, and from 09:00 to 17:00 Saturday and Sunday (with the exception of Christmas Day, Boxing Day, and New Year’s Day). Also, calls can be monitored or recorded.

In case you need to make a home coverage claim with HSBC call 0345 300 5899 for emergencies or make a claim online. Additionally, you can file a claim by contacting the company’s customer service as soon as you discover robbery, loss, damage, or breakdown. Go to the website or place a call on 0800 001 4278 (+44 1603 606 372  if calling from outside the United Kingdom).

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How to Check HSBC Insurance Claims Status

To check your HSBC insurance claims status:

  1. visit the official website of the HSBC insurance company.
  2. Go to the option of tracking the claim status.
  3. Enter the required details such as your claim type, policy number, date of birth, etc.
  4. Click on Submit button.
  5. The current status of your insurance claim will be displayed.

Read also: 15 Best Insurance companies in the US for Caregivers

HSBC Mobile banking app

For help and support, you can chat with a representative on the HSBC Mobile Banking app quickly and easily. Firstly download and log on to mobile banking in the app. Further, Select the ‘Support’ tab. Lastly, Select ‘Chat with us’.

How to log in to HSBC Insurance Log On

Through HSBC’s customer portal account, you can access your records, and you will be required to log in. You can do the following to access your records:

  • Apply for an insurance policy
  • View insurance policy documents
  • Make changes to your policy
  • Cancel your policy
  • Make claims.

To access your online banking portal, you just need to enter your username. However, if you have forgotten your password, kindly click on the forgot password button. Likewise, if you have forgotten your PIN, click on forgot PIN. For more inquiries about their services, visit their website to know more.

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